Return & Exchange

• No refunds are offered once an order has been accepted by the customer and the item
has been opened.
• You can exchange your purchase within 7 days, accompanied by an original sales receipt
and original AIFA packaging.
• Merchandise can only be exchanged if it is not used, altered, washed, or damaged, and
must have all original tags attached.
• Your exchange can be coordinated via email (support@aifa.com.pk) or you can call us at 03151477554 between 10 AM to 6 PM, Monday to Saturday.
• In case of a mark-down in price due to a sales promotion, customers are only eligible to
make an exchange against the new, marked-down price.
• Used/misused items will not be eligible for exchange.
• You can only make a claim for damaged merchandise within 3 days of purchase. If bought
online, damaged merchandise must be reported within 3 days of delivery.
• Claims and exchanges may take up to 2 weeks to be processed.
• Products on promotion are eligible for exchange.